FAQs

Who is H Retail?

H Retail is an online store that offers a selection of kitchen essentials. We provide cookware designed to make cooking easier and more efficient. ABOUT US

Who are you contacting when you reach out to us?

When you contact us, you are reaching out to H Retail U.K. Limited, the company operating the H Retail online store. We are a registered business in the United Kingdom, focused on delivering customer service and kitchen solutions.

Company Details

Company Name: H Retail Ltd

Company Registration Number: NI720411

Registered Office: Suite 4 Commercial Mews, 93-97 Main Street, Larne, BT40 1HJ, Northern Ireland

Shipping & Delivery

Do you offer free shipping?

Yes, we offer free UK standard delivery on all orders.

How long does order processing take?

Orders are processed within 1-2 business days. This includes verifying shipping details, checking inventory, and preparing your order for dispatch. Orders placed on weekends begin processing on Monday.

What is the estimated delivery time?

Once dispatched, delivery takes approximately 4-5 business days. The total time from order placement to delivery is about 5-7 business days.

Do you offer weekend deliveries?

No, deliveries are made on business days (Monday to Friday) only.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can also track your order on our website’s Track Order page using your order number and email.

What should I do if my order is delayed?

Delays can happen due to weather conditions or courier issues. If you experience a delay, please contact our support team for assistance.

Returns & Refunds

What is your return policy?

You can return or exchange your purchase within 90 days of shipment.

What are the conditions for returns?
  • A valid order number is required.
  • Items must be securely shipped back to us.
  • Used items in good condition are accepted, but damaged or heavily used items will not be refunded.
  • Final sale items and gift cards cannot be returned.
  • Returns and exchanges are only processed within the country of purchase.
How do I initiate a return or exchange?

Contact us via live chat, email, or phone to start the process. Each returned item must be sent in its own box with a separate return label.

How long does it take to process a refund?

Once we receive your returned product and confirm it meets our policy conditions, we will process your refund within 10 days. Refunds will be issued to the original payment method.

What payment methods do you accept for refunds?

We only accept PayPal for purchases, and we cover transaction fees for returned items. Credit card refunds may take up to 10 business days, depending on your bank.

Can I cancel my order?

You can cancel your order within 24 hours of placing it. If you cancel within this period, you will need to cover the transaction fees. After this, the order will be processed, and our standard return policy will apply.