Return & Refund Policy
If you are not completely satisfied with your purchase, you may return or exchange it within 90 days of your order being shipped. We’re here to help if you have any questions or concerns regarding your order.
Eligibility for Returns & Exchanges
- A valid order number is required for all returns and exchanges.
- Items must be securely shipped back to our facility; items not returned will not be eligible for a refund or exchange.
- You can use the product within the return period to test if it meets your expectations. Slightly used items in good condition are accepted, but damaged or heavily used items will not be accepted.
- Final sale items and gift cards are not eligible for returns or exchanges.
- Returns/exchanges can only be processed within the country of purchase.
How to Initiate a Return or Exchange
To start a return or exchange, please contact us via live chat, email, or phone. Our team will be happy to assist you.
- Each returned item must be sent back in its own box with a separate return label. If multiple items are returned in the same box without separate labels, refunds may not be fully processed.
- For returns involving multiple items, please submit a separate return request for each item.
Refund Process
Once we receive your returned product and confirm it meets the conditions of our Return Policy, we will process your refund within 10 days.
- Refunds will be credited to the original payment method used at checkout.
- PayPal is our only accepted payment method, and we will cover any transaction fees for returned products.
- For credit card refunds, please note it may take up to 10 business days, depending on your bank’s processing time.
- Items that are damaged or in poor condition upon return will not be eligible for a refund.
Order Cancellations
You can cancel your order within the first 24 hours after placing it. To cancel, please contact us via live chat, email, or phone.
- In the case of cancellations within this period, please note that transaction fees will be covered by you, not us.
- After this period, the order will be processed, and our standard return policy will apply.
Additional Information
- We recommend using your original packaging when returning items for safe shipping.
- This return policy is in addition to your rights under the UK Consumer Protection Act.
- If you receive an item that is faulty or misdescribed, please contact us immediately.
How to Contact Us
For any questions or to initiate a return or exchange, reach out to us:
Phone: +44 7413076584
Email: contact@hretail.co.uk
Live Chat: Available on our website